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"Nestlé Improves End-User Experience With Rightanswers"

Nestlé UK improved IT support for 10,000 customers using RightAnswers Knowledge Management. The solution reduced service tickets, enabled 80% first-level resolution, and empowered 5,000 monthly users with self-service. Read the case study to learn how to achieve these outcomes for your company.

Nestlé UK and Ireland, the world's largest food and beverage company, partnered with Upland RightAnswers to enhance IT support and self-service capabilities. Implementing RightAnswers Knowledge Management led to significant improvements in customer experience and efficiency, with:

• Nearly 5,000 users accessing self-service monthly
• 80% of incident tickets resolved at first level
• Reduced demand on traditional support channels

Read the case study to discover how Nestlé utilized Upland's expertise via KCS training, best practice webinars, and strategic support, enabling continuous improvement in knowledge management and adaptation to IT needs.

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