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"CXone Mpower Agents: AI agents built for CX"

Build smarter AI agents in minutes--discover how to automate real outcomes with one prompt

AI-powered automation is evolving—and now, it’s more accessible, scalable, and intelligent than ever. The CXone Mpower Agents e-book introduces a new era of customer service automation where AI agents don’t just respond—they take action. These agents are created in minutes using simple natural-language prompts, and they’re trained on your organization’s unique data, policies, and workflows.

Inside, you’ll learn how business users can build and deploy intelligent agents that act across front and back-office systems, support human teams, and drive faster, more personalized service. From identifying automation opportunities to creating flows and continuously improving performance, CXone Mpower Agents are designed to do the heavy lifting—so your people don’t have to.

Why download this e-book?

• Learn how AI agents act with real-time reasoning
• Discover automation opportunities with zero guesswork
• See how to build with a single natural-language prompt
• Empower teams and streamline experiences at scale

Smarter automation starts with a single prompt

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