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"Patient Retention Playbook"

Harnessing Data to Keep Patients Coming Back

What if you could anticipate which patients are at risk of leaving—and take action before it happens? Patients disengage for avoidable reasons:

• Long wait times that test their patience.
• Lack of follow-up that leaves them feeling forgotten.
• Limited access to care that drives them to look elsewhere.

Providing quality care is just one piece of the puzzle. Ensuring patients stay engaged requires seamless access, proactive communication, and a data-driven strategy.

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