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"Success Story: Cummins Inc."

Cummins Inc. cut remote troubleshooting time from hours to 15 minutes using remote support technology. Technicians now diagnose equipment issues in hard-to-reach locations, from African mining sites to marine vessels, improving customer experience in critical situations. Explore their transformation in this case study.

Remote troubleshooting for critical equipment in inaccessible locations poses challenges, especially when downtime has serious consequences. For industries like mining and marine, verbal diagnostics can be slow and confusing during urgent situations.

This case study examines how a global leader tackled these issues with remote support technology. By creating diagnostic toolkits and using remote access, they transformed their approach. Key outcomes include:

· Cutting troubleshooting time to 15 minutes via direct system access
· Supporting remote equipment with portable tools and video streaming
· Enhancing customer experience with consistent resolution

Explore the full case study for results.

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