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"5 Practical Steps to Modernize Banking ITSM"

A blueprint for dismantling silos and automating compliance without disrupting operations.

Modernizing ITSM in a regulated environment isn't about "revolutionizing" everything at once. It's about putting the right piece in place, one by one. 

This guide strips away the buzzwords to provide a practical frame work for banking leaders. Learn exactly how to stack your technology, process, and people to build an ITSM foundation that scales. 

Key Takeaways:

• Customer layer: Specific workflows to slash ticket resolution times and boost internal NPS.
• Automation layer: Where to apply AI for immediate wins (and where to keep humans in the loop). 
• Compliance layer: How to bake regulatory checks directly into your service delivery speed. 
• Data Layer: Moving from "reporting" to "predicting" service outages before they happen. 

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