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"Customer Service Management App Overview"

Atlassian's Customer Service Management app unifies support, development, product, and operations teams. AI agents offer instant, personalized help with human oversight for complex issues. Features include omnichannel support, customizable workflows, and knowledge management. Discover how integrated teams and AI improve service delivery.

Today's customers demand instant, personalized support, but disconnected teams and systems cause delays, frustration, and churn. Support teams often lack the context to resolve issues quickly, while siloed workflows hinder collaboration with teams holding solutions.

Atlassian's Customer Service Management app unifies support with cross-functional teams on one platform, powered by AI that enhances human expertise. Features include:

· Omnichannel support with customizable ticketing, SLAs, and workflows
· AI assistance for instant answers and smart escalation to agents
· Unified customer context via CRM data and Atlassian Teamwork Graph

Transform customer service today.

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