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"Getting a Seat at the IT Table: Service Steps Up"

Learn how leading firms are looking to collaborate and align their initiatives and strategies with IT management.

In order to ensure the successful implementation and integration of vital service initiatives, service executives at leading firms are looking to collaborate and align their initiatives and strategies with IT management. By doing so, best-in-class firms have achieved the following results:

• 89.3% Serviceable Asset Uptime
• 11.9% Increase in Asset Uptime over the last two years
• 83.9% of Service automation projects completed within budget and 82.4% completed on time.

Learn how they've succeeded in this valuable report.

Prepared by AberdeenGroup; Sponsored by Servigistics.

Offered Free by: Servigistics
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