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"Ask Your Data Anything: Get Instant Insights with Natural Language to reduce costs and elevate CX"

Tuesday, July 15, 2025 at 2 PM ET

Contact centers generate one of the most valuable and underutilized assets in the enterprise: unstructured conversation data. It holds the answers to how your customers think, feel, and act. But turning that data into insight has traditionally been slow, manual, and resource intensive. That’s changing fast. 
Join us to explore how Large Language Models (LLMs) are changing the way contact centers interact with their data. See how leading organizations are moving beyond dashboards and replacing time-consuming review processes with AI agents that uncover trends, identify root causes, and automate quality management - with no need for predefined keywords, complex sampling, or technical expertise. 
 
In this webinar, you will learn how to:   

• Turn every conversation into strategic insight 

Discover how LLMs extract actionable intelligence from post-call data, empowering leaders to identify customer pain points and agent performance gaps instantly. 

• Empower non-technical teams with fast, contextual answers 

See how AI agents enable QA managers, supervisors, and CX teams to ask natural language questions and get fast, contextual answers without relying on technical experts. 

• Know what to demand from AI-powered analytics 

Get a framework for evaluating enterprise-ready LLM solutions that are secure, scalable, and purpose-built for the unique needs of modern contact centers.

Speakers:
Beth Schultz, Vice President of Research & Principal Analyst
In her role at Metrigy, Beth conducts primary research and analysis to provide metrics-based guidance for IT, customer experience, and business decision makers. Additionally, Beth manages the firm’s multimedia thought leadership content.

With more than 30 years in the IT media and events business, Beth is a well-known industry influencer, speaker, and creator of compelling content. She brings to Metrigy a wealth of industry knowledge from her more than three decades of coverage of the rapidly changing areas of digital transformation and the digital workplace.

Most recently, Beth was with Informa Tech, where for seven years she served as program co-chair for Enterprise Connect, the leading independent conference and exhibition for the unified communications and customer experience industries, and editor in chief of the companion No Jitter media site.

Souradeep Sen, Principal Product Manager, Uniphore
He leads the development of generative AI-powered solutions in conversational analytics. His work focuses on enabling enterprises to “ask their data” through intuitive, natural language interfaces that unlock insights from complex conversations. With prior experience at PayPal and Tesla, Souradeep brings a unique blend of AI, finance, and clean energy expertise to building enterprise-grade AI products that drive meaningful business transformation

Shikha Mohta, Product Marketing Manager, Uniphore
She has over four years of experience driving go-to-market strategy for AI-powered enterprise solutions. She has led positioning and growth for multiple products across conversational analytics and communication recording. Passionate about turning complex technology into compelling customer stories, Shikha plays a key role in bringing Uniphore’s generative AI innovations to life - empowering enterprises to unlock actionable insights from every conversation.

Offered Free by: Uniphore
See All Resources from: Uniphore