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"Global Manufacturer Saves $4 Million by Refining Its Hardware Refresh Strategy"

A global manufacturer expected better than inconsistent support, a lack of communication and increased service calls for Dell EMC storage maintenance. Service Express was their answer to improve service efficiencies and establish reliable support.

Faced with inconsistent support, poor communication, and rising service calls on Dell EMC storage, a global manufacturer partnered with Service Express to overhaul its hardware refresh strategy. By analyzing actual performance and failure data—rather than following standard OEM timelines—Service Express recommended adding disk capacity and extending the lifecycle of existing equipment by three years. The results were compelling: $4 million in CapEx savings, significant OpEx reductions, and newly freed resources that enabled refocusing on critical IT initiatives.

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