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"IT Desktop Adavanced Support Technician Training (DAST)"

Trouble Shooting and Problem Solving Skiis

Access a sneak peak into the HDI Certification training cirriculum for Desktop Advanced Support Technicians.

A desktop advanced support technician acting
in a technology and process advisor role needs
to have strong troubleshooting and problemsolving
skills.   Learn:

• Troubleshooting & Problem-solving
• Incident Management
• Incident Swarming
• Problem Management
• Root Cause Analysis (RCA)

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