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"Case Study | How Zoom Achieved a 2.3x Increase in Case Deflection"

To meet the demands of a rapidly growing customer base, Zoom turned to Coveo AI-Relevance Platform resulting in a frictionless, scalable support experience that delivers answers instantly and reduces support costs.

Learn how Zoom Scales Customer Self-Service Excellence. With AI Search. With Coveo’s advanced search capabilities — and the later adoption of the Coveo Relevance Generative Answering solution — Zoom achieved measurable gains in operational efficiency, customer satisfaction, and scalability.

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