The AI-Powered Future of Customer Service Free Video

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"The AI-Powered Future of Customer Service"

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Summary

What challenges are you currently facing in customer service operations within your utility? (Select all that apply) (select all that apply)

	High call volume and wait times	Inconsistent customer queries
	Training gap and Knowledge Retention	Handling complex and diverse customer queries �
	Other

•How are you currently leveraging AI or automation in your customer service processes? (select all that apply)

	We are actively using AI tools to automate customer support	We are exploring AI solutions but haven't implemented them yet
	We are not currently using AI or automation in customer service	Other

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